Terms of service and customer service agreement.
Overview & Agreement
By booking, requesting, or receiving plumbing services from PipeGuard Plumbing, you agree to be bound by the terms and conditions outlined below. These terms apply to all emergency callouts, scheduled repairs, maintenance, and installations carried out across London & surrounding areas.
Quotations & Clear Pricing
All verbal and written quotes provided by PipeGuard Plumbing are valid for 30 calendar days from issuance unless explicitly stated otherwise.
100% Transparent Guarantee: If unanticipated complications arise on site, our engineers will explain the situation and obtain your approval before undertaking additional work.
Payment Terms
Payment is due upon successful completion of the agreed works unless prior commercial credit terms have been arranged in writing. We accept major credit/debit cards, bank transfers, and cash.
Customer Responsibilities
Customers are responsible for ensuring safe, clear access to the workspace, main water shut-off valves, and relevant utilities. Any pre-existing structural defects or hazard hazards must be declared prior to work commencement.
12-Month Workmanship Guarantee
We stand behind the quality of our craftsmanship. Standard plumbing and installation labor performed by PipeGuard Plumbing comes with a full 12-month labor guarantee. Manufacturer warranties apply separately to installed appliances, boilers, and fixtures.
Cancellation Policy
If you need to reschedule or cancel a non-emergency appointment, please provide at least 24 hours advance notice. Emergency callouts dispatched immediately may incur a standard callout charge if cancelled after an engineer is en route.
Contact Information
For questions or clarification regarding these terms, please contact us: