Introduction
PipeGuard Plumbing ("we", "our", "us") is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This privacy policy explains how we collect, store, process, and safeguard your personal information when you visit our website or engage our professional plumbing services across London & surrounding areas.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Information We Collect
We collect personal information necessary to provide efficient, reliable plumbing services. This may include:
- Contact Details: Full name, phone number, email address, and service delivery address.
- Service & Property Details: Descriptions of plumbing issues, property access details, and appointment preferences.
- Billing & Transactional Data: Payment confirmations, invoices, and service records.
- Technical & Analytical Data: IP address, browser type, device information, and pages visited via anonymous cookies.
How We Use Your Information
We process your personal information strictly for legitimate operational purposes, including:
- To dispatch plumbers, fulfill job quotes, and complete booked services.
- To send service confirmations, invoices, guarantees, and safety reminders.
- To communicate urgent updates regarding emergency callouts.
- To maintain internal accounting records and meet statutory obligations.
Data Retention & Security
We implement technical and organizational security controls to prevent unauthorized access, loss, or misuse of your personal data. We retain customer data only as long as necessary to fulfill service agreements or comply with HMRC tax and statutory accounting laws.
Your Rights (UK GDPR)
Under UK data protection laws, you retain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Erasure: Request deletion of your personal data where legally applicable.
- Right to Restrict Processing: Request suspension of data processing in specific circumstances.
Contact Us
If you have any questions or wish to exercise your privacy rights, please contact our data team: